Refund policy

REFUND & RETURN POLICY

Ember Ritual House accepts returns within 30 days of delivery.

ELIGIBILITY
To be eligible for a return, items must be:
- Unused and unopened
- In their original packaging
- Accompanied by proof of purchase (order number or receipt)

Opened, used, or damaged-by-customer items cannot be returned for hygiene and safety reasons. Gift cards and sale items are final sale.

HOW TO START A RETURN
Email us at Josh@emberritualhouse.com with your order number and the item(s) you'd like to return. We will reply with return instructions and the address to send your package to. Items sent back without first requesting a return will not be accepted.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Return shipping costs are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [your email] with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.

EXCHANGES
The fastest way to get a different item is to return the original item and place a new order.

REFUNDS
Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

LATE OR MISSING REFUNDS
If you have not received your refund within 10 business days of approval, please check with your bank or card issuer first, then contact us at [your email].

CONTACT
Ember Ritual House
Josh@emberritualhouse.com